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Frequently Asked Questions
Why is delivery done the second day?
Our delivery timeline allows us to process orders accurately, verify stock, and coordinate with our delivery riders efficiently. This ensures timely and reliable service for all our customers.
Why do you say payment is upfront?
To keep things fair for all customers, we only confirm and reserve shoes after payment is made. This helps us manage stock properly and serve everyone efficiently.
Do you require payment before delivery?
Yes, we require upfront payment to confirm and reserve your order. This ensures your size is secured and avoids cancellations.
What payment methods do you accept?
We accept mobile money (M-Pesa) and bank transfer.
How long does delivery take?
Delivery is done the next day after order confirmation.
How much is delivery?
Delivery fee depends on your location. Our website has some delivery cost shared. You could also Share your location and we’ll confirm the exact cost.
Do you deliver outside Nairobi?
Yes, we deliver countrywide via courier services or public transport where necessary.
Are your shoes original?
We provide high-quality shoes and clearly state the product details so you know exactly what you’re getting.
What if the size doesn’t fit?
We offer size exchanges within a specified period, as long as the shoes are unworn and in original condition. Kindly note the transport cost is catered for by the client if need be.
What happens after I pay?
Once payment is confirmed, we process your order, package it, and arrange delivery. You’ll be updated every step of the way.
Do you restock sold-out shoes?
Some styles are limited and may not restock, so we recommend ordering early to secure your pair
